CAT Telecom Public Company Limited

Term and Condition

Terms and Conditions for CAT-IDC Service

      This Agreement applies between CAT Telecom Public Company Limited (herein referred to as the “Company”) and the Applicant for the Service specified hereunder (herein referred to as the “User”). The User consents to bind himself/herself/itself to and comply with the terms and conditions as follows:

General Conditions for All Types of CAT-IDC Service

                1.         The User shall not use the Service in a way that is unlawful or against peace and order or good morals of the public nor perform any of the following acts:
       1.1       Serving as a source to spread out computer viruses, computer worms, spyware and Trojan horses or as a source to hack or attack other systems;
       1.2       Serving as a phishing source to steal information of other persons;
       1.3       Providing services related to pirated software and data; 
       1.4       Providing services characterized as peer-to-peer services, such as, BitTorrent etc.;
       1.5       Providing website services to present materials that are unlawful or immoral or against peace and order of the public, including herein pornographic media, defamation, gambling, as well as links to websites of this description; 
       1.6       Providing Camfrog service for the publication of pornographic media including inappropriate actions;
       1.7       Serving as a source to publish photographs of other persons, and those photographs are derived from edits or modifications made by electronic means or any other methods that would cause those persons to be defamed, insulted, hated or disgraced;
       1.8       Serving as a source for commercial mass e-mailing or spamming in any case whatsoever, for sending advertisements to the e-mail addresses of other persons without their request or to newsgroups users, for sending e-mail by using return addresses that has no real business existence, for sending chain messages to generate a large quantity of replies, and for sending repeated messages to other persons, etc.;
       1.9       The User shall not provide services relating to illegal software of all categories including other file types attempting evasion by using equipment, programs or data which has not been licensed by product owners, and by infringing intellectual property; 
       1.10     Serving as a source for any activity that violates Thai law or international laws or causes turbulence to nation, religion, the Royal House or general society in all countries.

 2.         The Company has the right to suspend the Service immediately without prior notice to the User in the following events:
       2.1       The User dies or, in the event of a juristic person, has been wound up; or the User has his/her/its property seized or attached or is placed in receivership by a court order;
       2.2       An event of force majeure occurs to the Company;
       2.3       The User has used false documentation or information to apply for the Service;
       2.4       The User has used the Service illegally or inappropriately or in contravention of the Agreement on the use of this Service, whether a warning has been given by the Company or not; 
       2.5       The User has exceeded his/her/its limit of funds required for the Service, and the Company has reminded him/her/it in advance that the User’s amount as specified almost runs out;
       2.6       The User has defaulted on payment of charges and Service Fees for more than two consecutive periods specified in the bills after the due dates;
       2.7       The Service Provider can prove that the User has used the Service to procure incomes with an intention to pay no charge and Service Fees;
       2.8       The Service Provider is required for some reason to maintain or repair the network used for the provision of the Service.

                3.         During the suspension of the Service, the Company has the right to collect the charges and Service Fees under this Agreement, unless the suspension of the Service has not resulted from fault of the User.

                4.         In the event of a disruption or problem resulting from the use of the CAT-IDC Service, the User with the power of communication and coordination must so notify the Company quickly, specifying the IDC-ID number together with relevant details.

                5.         The User must keep his/her/its password confidential.

                6.         The Company assumes no responsibility if programs or data on the User’s server have been altered, modified, erased, leaked out or damaged by any cause. However, the Company is willing to offer utmost assistance in tracking, searching or pursuing the persons who have caused damage to the User’s programs and data.

                7.         The Company is the owner of all IP Address Numbers which it has provided to the User, and the Company reserves the right to alter and claim back these IP Address Numbers as it thinks fit and the User may not claim any damages.

                8.         The User can register 2 persons who will be authorized to communicate with the Company. In the event of a change in these authorized persons, the Company must so notify the Company in writing immediately. The Company will assume no responsibility in the event of any damage since a person who has been previously authorized to communicate with the Company has requested the Service on behalf of the User before the User has notified the Company in writing of such change.

                9.         In the event the User wants to use a conference room, the User shall file a request for the use of the conference room at least 3 business days in advance and may use the service only during business hours. On having given the permission to use the conference room, the Company will charge such expense as it sees fit.

                10.       To update personal information, such as, addresses, telephone numbers and e-mail addresses, the User shall so notify the Company in writing.

                11.       The Company can examine usage information of the User without prior notice. In the event following the examination the User is found to have irregular usage, or in the event the Company sees fit, the Company can take action of any kind to preserve the rights for other users and the User may not claim any damages from the Company.

                12.       CAT-IDC will block IP addresses using traffic in the category of BitTorrent and Camfrog infringing the Act Governing the Commission of Computer-Related Offences B.E. 2550 (A.D. 2007), for example, if there is a pornographic show etc., for a period of 24 hours in the case of the first detection, and will increase the blocked time by 24 hours for each infringement whenever the relevant IP address has been found to have committed an infringement, since over the past periods whenever the IP address of a client has been blocked that client would resort to a new IP address to prevent an increase in his/her/its blocked time when committing a subsequent infringement. Therefore, CAT-IDC hereby informs its clients that whenever a client has infringed the Terms and Conditions for the CAT-IDC Service, whether the IP address used for each infringement is different, CAT-IDC will increase the blocked time by 24 hours for each infringement for the relevant client.

                13.       The commission of phishing will produce seriously harmful effects on a large number of internet users, most of whom are users of internet banking services. The user names and passwords of these users will be stolen for abuse by committers of phishing. Therefore, in the event CAT-IDC has detected that any IP address has been used for phishing, CAT-IDC will tell the client who is the owner of that IP address to take curative action via e-mail and by telephone. In the event CAT-IDC is not able to communicate by telephone, it will give notice via sms. And if after the 30 minutes’ notice the  curative action of the client remains unfinished, CAT-IDC will block that IP address until the curative action has been completed.

                14.       If the User has defaulted on payment of two invoices or more and if the Company has reminded the User to settle them within 10 business days from the date entered in the letter, after the expiration of this period of time the Company can, in addition to suspending the Service, take out the User’s equipment to the common area for storage and the User is not permitted to take its equipment of all kinds out of the common area until the User has settled all the accounts completely. Notwithstanding, the Company will not be responsible for any possible damage to the equipment of all kinds during the period of the User’s default on payment of his/her/its debts, and the Company has the right to charge any expense which may be incurred as a result of the storage of the equipment in the common area.

                15.     If this Agreement has terminated in whatever event, the User has the duty to remove the equipment of all kinds out of the Service premises and renovate the Service premises to the condition that has originally existed prior to the provision of the Service within 15 business days from the date of the termination of this Agreement. After the expiration of this period of time, the Company will take out the User’s equipment for storage in the common area and will not be responsible for any possible damage to the equipment, and the User shall pay any expense incurred (if any) to the Company.

                16.     When the contract ends, whether in any case. Users must use the devices built out of the service  area at 08:30 to 16:30 am Monday - Friday only.

                17.     All document, letters, notices of any. Of the company that sent to users at the place of delivery notification charge. Users shall be deemed received by then.

                18.     Users must comply with the rules regulations terms and conditions concerning the services of CAT IDC used in the present and the future will be strictly.

                19.     Users must comply with this Act. On computer crime Act 2550 strictly.

                20.       If the User does not wish to continue using this Service, the User shall so notify the Company in writing at least 15 days in advance of the expiration of the term specified in the Application for Service. If on the expiration of the term the User still continues using the Service, this Agreement shall be deemed to continue to be in force for each term of 1 year.

                21.     If the user to terminate the service before the end of a year, the Company reserves the right to not refund the fee paid in advance already. For use in Year 2, if users terminate service before the expiration time of the payment in advance The Company will restore service to the rest.

                22.     In cases that have added service Add-On Service or the use of Port, IP Address, Data Transfer and Disk Storage exceed the amount defined for each type of service / Plan. The company will charge more services at the rate specified by the Company.

                23.     If the user termination of service after the company provides the service. The company will not return the admission fee.

                24.     In case of suspension of service. If users want to use the new service will have to pay to install a new configuration of the same rate for each service.

                25.    If the User breach any of the terms of this agreement. We have the right to suspend service and / or terminate the agreement. In terminating the contract. The Company will notify the termination notice to subscribers of not less than 15 days; users agree that any action arising from the termination of this contract is not offensive to any user.
And users must still have obligations to pay outstanding charges in full.

                26.     The Company reserves the right to make such changes, alterations or additions to this Agreement as appropriate.

Conditions for Co-location Service

                1.         Co-Location Services means the server space rental (equipment), the depository server users. To connect to the Internet. The user provides the server for use with their Co-Location. 
                2.         To use the Co-location room and enter the CAT Telecom building, the User shall fill in an application form as determined by the Company and produce at the same time such evidence as his/her identification card, passport or driving license to the Company. To use the Co-location room and enter the CAT Telecom building, the User shall comply strictly with the Company’s rules which are now present and will be present in future.
                3.         Bringing the device into - the center area of CAT-IDC users will need to fill equipment - the Internet Data Center Services by the Company all the time. The navigation equipment must be carried out during normal working hours only company. We reserve the right not to provide services to any device of the user from the installation area. If the users still have outstanding arrears with the company. 
                4.         A User of the Co-location Service can enter the Co-location room, provided each entry for the use thereof does not exceed 7 hours a day and 60 hours a month. In the event the User is required for some reason to use the room for a period exceeding the number of hours above, the User shall so notify the Company. Notwithstanding, whether the permission will be given is at the Company’s discretion.
                5.         Users can access the service area of CAT-IDC at a time not more than 2 people if more than two people have to give your name - last name ID card number. Without the prior written 1 day, but the track can enter the room CAT-IDC 1 a time not more than 2 people.
                6.         Users will not be used in a manner that is Bit Torrent, Camfrog, and Proxy / VPN services to the international. 
                7.         The Company reserves the right to suspend the Service and inspect the use thereof in the event of an extraordinarily large quantity of data transfers made by the User, thereby producing detrimental impacts on other users in the CAT-IDC Center, provided the User has no right to claim any damages from the Company and the User remains responsible for the Service Fees incurred as a result of this Agreement. 
                8.         Users that wish to change or cancel the IP Address will need to inform the Company. Denis, at least before the next three days. For the company will examine the IP Address before you get back from users. If detected that the IP Address problems users are required to make a change to be completed before you can change or revoke the IP Address by in terms of changing IP Address Users are required to pay processing fee to the company.  The rate specified by the Company. 
                9.         If the Company. Allow the implementation of Article 8 users can not add IP Address request within 30 days.
               10.       The Company reserves the right to limit the request to add the IP Address of the following services. 
                        10.1     Share 1-6 U    = Extra_Max 5  IP
                        10.2      1/4 Rack        = Extra_Max 16 IP
                        10.3      1/3 Rack        = Extra_Max 16 IP
                        10.4      1/2 Rack        = Extra_Max 32 IP
                        10.5      Full Rack       = Extra_Max 64 IP
                11.       Of Article 10. If the user needs to use more than Extra_Max company will check any delays in the cases to which the user is required to submit the following details for its consideration.
                        11.1      Application for IP Address used by the Company.
                        11.2      Details of using the same IP Address at all active as:
                            www.catidc.com   192.168.1.1
                            mail.catidc.com     192.168.1.2   ……… Etc.                     
                        11.3     IP planning the details of the IP Address for all (as in Article 11.2).
                        11.4     Network Diagram of both new and antique detail. And breakdown of equipment.
                12.       Devices are packaged in paper packaging must be carved Unpack Room only and room service will be used are paper, foam or residue back every time. By not using services are easily combustible materials, paper, foam and into the room, CAT-IDC. 
                13.     The User shall not install equipment that may cause changes or any hazards, such as, fire, water leakage or excessively loud noise etc., to the CAT-IDC Center. The equipment to be installed must be present only in the space provided by the Company for the User. In the event damage has resulted, the User shall pay any damages so incurred (if any) to the Company.
                14.      Blade Server installation type can be processed only for hosting a 1 / 2 Rack or Full Rack only.
                15.    The User shall not connect a private network to the CAT-IDC Center, for instance, from Gigabit Internet, Lease Line, Frame Relay, ATM or other circuits, for connection to the internet via the CAT-IDC Center. 
                16.       Users must not connect any media to other cabinet Rack if the user has the need or desire to make connections shall be notified to the Company to consider. Which the user is required to pay connection rate specified by the Company. 
                17.       The User shall not install an additional electric socket rail, and the power used by the User must not exceed the capacity fixed by the Company. 
                18.       Users shall not remove the modification of the cabinet  rack components such as fan, tray Rack, key lock, wheel, etc.
                19.       The User must be responsible for the maintenance of his/her/its own equipment, and the User agrees and acknowledges that the Company is not required to assume liability to the User in the event of damage to the equipment as a result of force majeure or an event beyond the Company’s control.
                20.       The User can request the Company staff to reboot and switch on/off his/her/its equipment, provided the User so notifies the Company in writing and specify his/her/its IDC-ID number and details of the request clearly. The Company cannot reboot or switch on/off the equipment before receiving a written notice from the User.
                21.       When the company found that users have configuration or use the IP Address has not been allocated by the company. The impact on the network for the company will be implemented by the following steps. 
                         21.1  Notification via phone or e-mail and SMS users are required to complete corrective action within 20 minutes after being informed if the termination period, the subscriber has not completed corrective action. The company reserves the right to suspend work until the Ethernet port is modified to be completed.
                         21.2  If the detection of such actions is the second time the company reserves the right to suspend the use instant Ethernet port.
                         21.3  If there is detected a third time within a period not exceeding six months the company reserves the right to terminate the contract of service with the user. 
                22.       The action follows the company. Not constitute a primary provider. Users are required to pay the rate specified by the Company.
                         22.1  Moving the media of Ethernet port  between cabinet rack.
                         22.2  Moving cabinet rack. 
                23.       The Company reserves the right to make such changes, alterations or additions to this Agreement as appropriate.

Conditions for Dedicated Web Server Service

                1.         Dedicated Web Server Service means the server space rental (equipment) by the service provider server manually. Or renting a server of the company. To connect to the Internet through the security devices (Firewall and Anti virus) . The responsibility of company is install the operating system and maintenance server. Include  backup data  to the user. 

2.        The User shall not perform any act affecting the computer and computer resources present, for instance, overuse of the CPU or use of any program producing impacts on the system operation and such other acts as the Company sees fit. If these acts have been detected, the Company will take such action as it sees fit, provided the User may not claim any damages from the Company and the User remains responsible for the Service Fees incurred under this Agreement.
                3.         The User allows the Company to add the Management Application to be used for the care and management of the status of the Dedicated Web Server. 
                4.         Copyrights on all items of software which the Company has provided on the Server are deemed to belong to the Company, and the Company does not permit the User to resell the software or allow other persons to use it, whether the software has been modified or not.
                5.         The Company will neither assume responsibility for nor undertake the care and management of software which the User has installed in addtition to that provided by the Company, and the Company assumes no responsibility in the event the software additionally installed by the User has resulted in irregular operation of the Server or its inability to operate. 
                6.         The User must be take care of its privileged account, such as, Root or Administrator etc. The User must manage, administrate and take care of the Server by himself/herself/itself. The Company will assume no responsibility in the event the Server has any problem. 
                7.         The Company reserves the right to assume no responsibility in the event of a loss of data of the User in any event even if a data backup is performed daily by the Company. Therefore, the User should always have at least 1 backup copy of data.
                8          Regarding application for updates, changes, alterations or additions to any data or program on the Dedicated Server, the Company has provided a Customer Room for service regarding any such updates, changes, alterations or additions thereto. To this, the User can apply for the use of the Customer Room by filling in an application form as determined by the Company and produce at the same time such evidence of identity as his/her identification card, passport or driving license to the Company. On the Company’s having given the permission to use the Customer Room, the person who can use the Customer Room must be only the one authorized to communicate, and the period of use thereof must not exceed 9 hours a day and 60 hours a month. Since the Customer Room is available to 10 customers max at the same time, the Company reserves the right to provide the Service in order of application. If the User wants to use the Service more than once successively, the Company will give permission only when no other users are waiting to use the Service. 
                9.         The Company has the duty to be in charge of the User’s Server. Therefore, the Company reserves the right to answer no questions on problems that have arisen and are not under the Company’s responsibility.
                10.       The Company only has the duty to take care Operation System (OS) of User’s server only. In the event of a disruption to software/script, the Company is not a software/script service provider. Hence, for questions about writing and general aspects of usage of the script, the Company reserves the right to give no answers to those questions.
                11.       The Company reserves the right to not allow the User to take any equipment of the User out of the installation area in the event the User still incurs an amount of debts due to the Company.
                12.       The Company reserves the right to make such changes, alterations or additions to this Agreement as appropriate

Conditions for Shared Web Hosting Service

                1.         Shared Web Hosting Service means a hosting service of  web site.
                2.         The Company only has the duty to take care and see to it that the User’s Server can provide the Service in accordance with all of the specifications determined. In the event of a disruption to software/script, the Company is not a software/script service provider. Hence, for questions about writing and general aspects of usage of the script, the Company reserves the right to give no answers to those questions.
                3.         The Company reserves the right to assume no responsibility in the event of a loss of data of the User in any event even if a data backup is performed daily by the Company. Therefore, the User should always have at least 1 backup copy of data.

4.         Regarding application for updates, changes, alterations or additions to any data or program on the Shared Web Hosting Equipment, the Company has provided a Customer Room for service regarding any such updates, changes, alterations or additions thereto. To this, the User can apply for the use of the Customer Room by filling in an application form as determined by the Company and produce at the same time such evidence of identity as his/her identification card, passport or driving license to the Company. On the Company’s having given the permission to use the Customer Room, the person who can use the Customer Room must be only the one authorized to communicate, and the period of use thereof must not exceed 6 hours a day and 60 hours a month. Since the Customer Room is available to 10 customers max at the same time, the Company reserves the right to provide the Service in order of application. If the User wants to use the Service more than once successively, the Company will give permission only when no other users are waiting to use the Service. 
                5.         Any files that the user is use, such as Website Files, Email Files, Database Files, etc. If there's an infection from virus. Files may be automatically removed from the system, company not to notify users in advance and is not responsible for any losses incurred.
                6.         To use Shared Web Hosting Users can Login by using  user’s Password. Therefore, you agree to keep such information confidential. Should not be disclosed to others who do not know the woman involved and the user agrees that any actions that occur under User's Password. User agrees to be responsible for action, including charges and damages caused by all whether caused by action User's own or someone else.
                7.          The User shall not perform any act affecting the computer and computer resources present, for instance, overuse of the CPU or use of any program producing impacts on the system operation and such other acts as the Company sees fit. If these acts have been detected, the Company will take such action as it sees fit, provided the User may not claim any damages from the Company and the User remains responsible for the Service Fees incurred under this Agreement. 
                8.         The Company reserves the right to make such changes, alterations or additions to this Agreement as appropriate

Conditions for Virtual Private Server Service (VPS)

                1.         Virtual Private Server Service means the rental use of the virtual server. The user will be managed through a Remote server, or SSH.
                2.         The User shall not perform any act affecting the computer and computer resources present, for instance, overuse of the CPU or use of any program producing impacts on the system operation and such other acts as the Company sees fit. If these acts have been detected, the Company will take such action as it sees fit, provided the User may not claim any damages from the Company and the User remains responsible for the Service Fees incurred under this Agreement.

3.         Copyrights on all items of software which the Company has provided on the Server are deemed to belong to the Company, and the Company does not permit the User to resell the software or allow other persons to use it, whether the software has been modified or not.
                4.         The Company has the duty to only make the VPS ready for use in order that it is delivered to the User at the commencement of the Service. After delivery thereof, the User must manage, administrate and take care of the VPS by himself/herself/itself. The Company reserves the rights to answer questions that only relate to the operation of the VPS.
                5.         To use VPS users can Login by using  user’s Password. Therefore, you agree to keep such information confidential. Should not be disclosed to others who do not know the woman involved and the user agrees that any action. Which occur under User's Password. User agrees to be responsible for action, including charges and damages caused by all whether caused by action User's own or someone else.

                6.         The Company reserves the right to assume no responsibility in the event of a loss of data of the User in any event even if a data backup is performed daily by the Company. Therefore, the User should always have at least 1 backup copy of data.

                7.         Any files that the user is use, such as Website Files, Email Files, Database Files, etc. If there's an infection from virus. Files may be automatically removed from the system, company not to notify users in advance and is not responsible for any losses incurred.
                8.         The Company reserves the right to make such changes, alterations or additions to this Agreement as appropriate.

Conditions for E-mail Hosting Service

                1.         The Company reserves the right to assume no responsibility in the event of a loss of data of the User in any event even if a data backup is performed daily by the Company. Therefore, the User should always have at least 1 backup copy of data.

2.         In the event the User has failed to pay the Service Fee during the period of time specified, the Company reserves the right to suspend the provision of the Service to the User.
                3.         The Service shall not be used with respect to e-mails received in a way that would cause trouble to other persons, such as, the posting of impolite statements, advertising or publication of data and information causing nuisance to other persons or bringing about misunderstanding, on sources of public data, such as, message boards of websites.  
                4.         A sender of e-mails characterized as spam mails must assume responsibility to the Company and consent to pay damages incurred at all event.
                5.         The User shall not perform any act that would prejudice or damage the overall system of the Server.
                6.         This Service shall not be used for the storage or publication of data, images, sounds or statements that threaten to be dishonest, pornographic, illegal and immoral, as well as information in the category of pirated, cracked or hacked software, or shall not be used as an attack to other servers, such as, mail bombs, hack attacks, spamming or port probing. A User publishing these types of information or using the Service in this way will be deemed to commit an infringement and will be subject to legal proceedings with a maximum penalty under the laws of the Kingdom of Thailand.
                7.         The Company has the right to reject an application for the Service without having to give a reason and reserves the right to cancel without prior notice the membership of a person infringing or attempting to infringe the terms and rules of the Service.
                8.         The User shall not use this Service to keep and publish information derived from reproductions or modifications or any information coming under an infringement of copyrights or to store information or provide any services for other websites.
                9.         The Company will not assume responsibility with respect to efficiency, delay, errors, losses of information or any damage beyond this service.
                10.       The Company reserves the right to terminate this Service immediately on having found that the User has infringed the terms of agreement or that the relevant act may cause damage or hazard to the overall system of the Server, for instance, intrusion on security systems, attempt to hack systems or gain access to data of the Servers and information of other members, or has performed any act leading to a heavy burden on the Server.
                11.       The Company reserves the right to use and/or disclose information of a member on having so requested by an lawful authority.
                12.       In the event the Company has received a complaint or request or found a suspicious event, the Company reserves the right to cancel or stop the Service for the relevant User temporarily so as to make an investigation and find a cause of such event.
                13.       In the event the User has failed to pay the Service Fee during the period of time specified, the Company reserves the right to suspend the provision of the Service to the User.
                14.       The Company reserves the right to change these Terms for Service at all times without prior notice


© 2015 by CAT Telecom Public Company Limited. All right reserved.

บมจ. กสท โทรคมนาคม สำนักงานใหญ่
99 ถนนแจ้งวัฒนะ แขวงทุ่งสองห้อง เขตหลักสี่ กรุงเทพฯ 10210-0298